Educational Programs

The Accounting Game – it’s about Bookkeeping and Compliance - Dan Gordon, PCO Bookkeepers
Understanding the accounting process including bookkeeping and management of accounts payable and accounts receivable are paramount to the success of your company. This presentation, will focus on procedures – daily, weekly, monthly and year-end, to help administrators and bookkeepers build a solid bookkeeping foundation for success.

Inspire Trust – Empower Team – Receive & Give Coaching – Marinn Bengel, Forshaw Distribution
The administrative staff at a pest management firm can play a pivotal role in the development and empowerment of the Team. This session will help you to motivate and develop yourself and become an inspiring and trusted team member. You will learn methods for receiving and giving coaching, deter mine ways to use feedback to improve your performance and create best practices for interaction with your supervisor and team.

Routing and Scheduling Efficiencies to Build Production - Marie Horner, Arrow Exterminators
If you feel the pressure of trying to provide the best customer service to both your external and internal customers, this session will be a game changer for you. In this session, Marie Horner will share over 20 years of experience in the industry to help you discover how to reduce the time you spend scheduling customer stops through efficient routing. At the end of the session, you will have a better understanding of the differences between routing and scheduling, understand tools that you can use to route more efficiently that will increase satisfaction as well as increasing productivity in the field and best of all, your efficiency.

Active Survival – The ABCs to an Active Shooter Incident - Chris Kopp, Lockdown International
The admin track will join the Business Management Day group for this session. See description above.

General Entomology and Common PMP Terminology - David Moore, Dodson Pest Control
This session will provide an introduction of basic entomology and common terminology that PMPs uses every day to provide administrative professionals a better understanding and improve communication between the different business segments. We will first review the common pests that we run across and their basic biology. Then we will go over the common equipment and phrases that we use in the field to provide clarity with speaking with field personnel.

A Deep Dive Into WDO Inspections: Understanding the Updates to the NPMA 33 – Dr. Jim Fredericks, NPMA
Wood destroying insect inspections are an integral part of nearly every pest management business’ daily operations. Recently NPMA revised the NPMA 33 and WDO forms to enhance the clarity of the report, protect the inspector and ensure that pertinent information was accurately reported to clients. In this session, learn inspection tips for termites, wood destroying beetles and wood decay fungus, what’s new in the report, and the pest biology underpinning the inspection process.

Fire Ants, They Are on the Move - Tina Macintyre, VDACS CAPS
Fire Ants present a human health threat and are a regulated pest in Virginia. They are also spreading! Tina will discuss their biology, impact, where they are presently found, the current and future fire ant quarantine in Virginia and treatment options.

New Technologies and Approaches for Managing Bed Bugs – Jeff White, Bed Bug Central
In the past two years several new technologies have been introduced to the market that may change the face of managing bed bugs. Some new options include: fungal pathogens, dual-action pesticides, highly effective dusts and proactive monitors. This session will discuss many of the new technologies on the market and how the pest control industry can utilize them to create highly effective control programs as well as proactive detection and management plans.

Wildlife to Bed Bugs: A Dive into the Pest World – Morgan Wilson, VT Bed Bug and Urban Pest Information Center
Morgan Wilson, a research technician under Dini Miller, will be introducing herself to the pest management community. What started off as a passion for wildlife conservation quickly kicked off a career in wildlife and pest management. Morgan found a niche in a world where her nosiness for wildlife and insect activity blended well with human engagement. She has experience working with a variety of animals from rodents and birds to roaches and ants. Now her path has led her to cockroach and bed bug research under Dr. Dini Miller at Virginia Tech, sparking a great interest in effective Bed bug management practices.

Pesticide Laws & Regulation - Much More Than Just Requirements...- Liza Fleeson-Trossbach, VDACS-OPS
Pesticides are one of the most highly regulated substances in the world. There are both federal and state laws and regulations with which all pesticide manufacturers, businesses and applicators must abide by to be able to manufacture, distribute, sell or offer for sale, use or offer to use pesticides. Given the nature of pesticides and the inherent risk associated with their use, these are not just requirements, but safeguards for human health and the environment. Specifically, YOUR human health and YOUR environment, and, by default, all those around you. In this session, we will review the laws & regulations that are in place to ensure that the benefits of the use of a pesticide outweighs the risk of the use of a pesticide and that you are able to continue to fulfill your role in the control of pests of public health and economic significance.

Occasional Invaders: Get Control – Dr. Dan Suiter, Univ. of Georgia, Department of Entomology
In much of the U.S., and for a majority of large and small pest management companies, routine, residential pest control is their “bread and butter”. Most small startup companies begin in this manner. During spring warmup and in the latter fall season there are numerous arthropod pests, some more common than others, that become troublesome pests for your company. In this presentation we will discuss common occasional invading pests found around homes and provide information on simple approaches to their control.

Mosquitoes and Ticks: Control Basics and Personal Protection – Dr. Sally Paulson, VT, Department of Entomology
Last year the CDC reported a rapid rise in vector-borne illnesses in the US – tripling in numbers between 2004 and 2016. Your job as a protector of public health has never been more important. The media is full of accounts of Zika and West Nile Virus, with emergence of additional pathogens almost monthly. This session will get back to basics in control of these public health pests to enable you to protect your customers’ health – and your own.

Spill Management – Rick Bell, Arrow Exterminators
Spill management details the skills necessary to manage a successful clean-up and public relations campaign all in one. Completing one without fully executing the other is a failure for the consumer, the environment and the pest management industry. In the advent of a chemical spill – we truly are in this together.